About this role
THE ROLE & TEAM
We’re looking for a commercially minded and highly organised Strategic Account Executive to join our Business Development team.
This is an exciting opportunity to help deliver our Strategic Account Management Programme, supporting Brabners to strengthen, protect and grow some of our most important client relationships. You’ll work closely with Client Partners and account teams to coordinate account planning, use client and financial insight to identify clear actions, and maintain momentum against agreed priorities.
You’ll also help create a joined-up and insight-led approach to strategic accounts by coordinating client feedback, engagement activity, cross-selling opportunities and events, while ensuring account information remains accurate and up to date.
KEY RESPONSIBILITIES
Coordinate the day-to-day delivery of the Strategic Account Management Programme across different client groups.
Support and increasingly take ownership of account review and planning meetings, including preparation, capturing insight and following up agreed actions.
Work with Client Partners and account teams to develop practical account plans, relationship maps and client engagement activity.
Analyse financial, relationship and client feedback data to identify growth opportunities, potential risks and priorities.
Coordinate Client Voice activity and online client reviews, making sure feedback is followed up and translated into meaningful service improvements.
Maintain accurate client and relationship information across systems including HubSpot and 3E.
Plan and deliver strategic client and wider business development events, including invitations, attendance and follow-up activity.
ABOUT YOU
You’ll have experience in account management, client development or business development, ideally within a law firm or another professional services environment.
Experience using CRM systems, ideally HubSpot, and maintaining accurate client and relationship data.
The ability to interpret client performance information using financial and reporting tools such as 3E, Power BI and Excel.
Experience coordinating meetings, client engagement activity and events involving multiple stakeholders.
Strong written and verbal communication skills.
Excellent organisation, research skills and attention to detail.
Confidence building trusted relationships with partners, clients and colleagues.
A good understanding of strategic account planning, client feedback and cross-selling, although this is desirable rather than essential.
You’ll be someone who can manage competing priorities, turn information into practical recommendations and confidently follow up actions. Commercial awareness and curiosity will be important, as you’ll help connect client priorities and market developments with opportunities to strengthen relationships and support sustainable growth
BENEFITS
Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.
ABOUT US
Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.
With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.
We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.