About this role
THE ROLE & TEAM
We have an exciting opportunity for a Receptionist to support our Manchester City Centre office. The ideal candidate will be an initiative-taker who can work well as a dedicated front of house team. We are looking for someone who has a personable approach and can multi-task effectively.
This is a full-time role, working 5 days a week on site working either 8am-4pm or 10am-6pm on a rotational basis. We request a flexible approach when required.
Please note: Internally this role is called Client Experience Assistant.
Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.
KEY RESPONSIBILITIES
Act as first point of contact for Clients and Employees
Delivering a quality professional client experience service to the firm’s clients, partners and employees
Create a welcoming and professional atmosphere for clients and third-party professionals visiting our client’s offices.
Maintain the client experience area and meeting rooms, ensuring high levels of cleanliness, escalating any maintenance issues as appropriate.
Assist in the organisation, coordination and smooth-running of client meetings and events including; meeting room bookings, meeting room set up, appropriate equipment, refreshments, catering and travel requirements.
Fielding all incoming telephone calls, in a professional, courteous and efficient manner.
ABOUT YOU
Previous experience within a Front of House role
Able to work as part of a team
Manage daily tasks efficiently
Strong client management skills
Promote approachable work-life culture
Exceptional verbal and written communication skills
Flexible and can-do attitude
Team Player
BENEFITS
Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
BENEFITS
Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
ABOUT US
Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.
With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.
We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.