About this role
Job summary
Leith Hill Practice is a well established GP practice with a strong focus on patient care and an onsite dispensing service. Located between Horsham and Dorking, this is an excellent development opportunity for a motivated individual eager to learn and train as a Trainee Dispenser within our supportive team. The Practice operates across two sites:
The Old Forge Surgery, 168 The Street Capel, RH5 5EN Northbrook Surgery, Warwick Road, South Holmwood, RH5 4NPDue to limited public transport links in the area, access to your own transport is essential for this role.
Main duties of the job
Key responsibilities include:
Assisting with dispensing duties under supervisionSupporting preparation of blister/dossett packsAssisting with stock control and medicines storageAccurate recording of dispensing data using Practice systemsHandling prescription charges and operating the dispensary tillDealing with patient enquiries courteously and efficientlyWorking in line with confidentiality, safety and Practice policiesEssential criteria:Willingness to undertake formal training and continued learningStrong attention to detail and accuracyGood communication and customer service skillsIT literate with an organised and methodical approachAbility to work well within a team
Previous experience in a healthcare, pharmacy or customer facing role is desirable but not essential.
About us
The Leith Hill Practice is committed to delivering a safe, accurate and efficient dispensing service, underpinned by strong governance and a teambased approach. We value professionalism, attention to detail and a positive attitude, and we aim to provide a supportive working environment where staff are encouraged to develop their skills and remain longterm members of the team.
What We Offer
Supportive and experienced dispensary team Structured training and supervision Opportunity for progression to qualified dispenser status Stable GP practice working environment NHS Pension Scheme (subject to eligibility) Access to Blue Light Card Store Discounts Free NHS Eye Tests Competitive salary, dependent on role and experience
Job description Job responsibilities
1. Dispensing Support (Under Supervision)
Assist with the preparation and dispensing of prescriptions under the direct supervision of a qualified Dispenser or GP.Support the preparation and assembly of compliance aids (e.g. Dossetts/blister packs) in line with Practice procedures.Develop understanding of medicines, labelling, dosage instructions and accuracy checking.Promptly escalate any discrepancies, queries or concerns regarding prescriptions, labelling or medicines to a supervising colleague. Maintain awareness of dispensing errors, near misses and safety issues and report these appropriately.2. Prescription Handling & Financial Responsibilities
Accurately record dispensing information and patient data using Practice computer systems, including Titan PMR and handheld devices.Assist with processing prescriptions for submission to the NHS Business Services Authority (NHSBSA).Collect prescription charges and check exemption status under supervision, ensuring accurate recording of all transactions.Operate the dispensary till for cash and card payments in accordance with Practice financial procedures.Maintain accurate records and documentation relating to dispensing activity.3. Stock Control & Medicines Storage
Assist with the receipt, checking, restocking and rotation of medicines and supplies.Ensure medicines are stored safely and correctly in accordance with manufacturers guidance and Practice policy.Support coldchain management by assisting with temperature monitoring and recording.Report low stock levels, expired items or storage concerns promptly to a senior team member.4. Patient & Administrative Support
Provide a courteous, professional and efficient service to patients at all times.Handle patient enquiries appropriately, referring clinical or complex queries to a qualified member of staff.Support administrative tasks within the dispensary, including record keeping correspondence and document handling.Maintain an organised, tidy and supportive dispensary working environment.5. Hygiene, Health & Safety
Maintain cleanliness of work areas, shelves and equipment in line with Practice infection control and hygiene standards.Comply with Health & Safety requirements and report hazards, incidents or nearmisses promptly.Use equipment and systems safely and responsibly, following training and Practice guidance.6. Governance, Confidentiality & Professional Conduct
Maintain strict patient confidentiality in accordance with GDPR, Practice policy and professional standards.Adhere to all Practice Standard Operating Procedures (SOPs).Follow safeguarding policies and attend mandatory safeguarding training.Promote equality, dignity and respect for patients, carers and colleagues.Act professionally and responsibly at all times, recognising the importance of trust and accountability within healthcare.7. Training, Supervision & Development
Undertake and actively participate in the accredited Dispensary Assistant qualification.Complete required training modules, assessments and competency signoffs within agreed timeframes.Attend supervision, appraisal and review meetings as required.Demonstrate ongoing development of skills, knowledge and confidence.
Person Specification
Experience Desirable
Previous experience in a healthcare, pharmacy or customer facing role is desirable but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Leith Hill Practice
Address The Old Forge Surgery
168 The Street
Capel
Surrey
RH5 5EN
Employer's website https://www.leithhillpractice.nhs.uk (Opens in a new tab)