About this role
We are seeking a highly strategic and experienced Director of Claims to lead the claims and recovery function within our Credit Insurance business.
This role is responsible for defining and executing the claims strategy, ensuring efficient claims handling, optimizing recovery outcomes, and aligning claims activities with underwriting, risk, and legal functions. The position plays a critical role in managing portfolio risk exposure and supporting the company’s financial performance.
Key Responsibilities
Define and execute the claims and recovery strategy aligned with the company’s risk appetite and business objectivesLead the management of complex and high-value claims, including insolvency, restructuring, and litigation casesOversee and optimize the end-to-end claims lifecycle, ensuring operational efficiency, reduced turnaround time, and improved loss ratiosDevelop and implement recovery strategies, including negotiations, settlements, and legal actionsIntegrate claims insights with Underwriting, Risk, and Finance teams to support credit risk decisions and portfolio managementConduct and apply solvency and financial analysis of debtors to guide claims and recovery decisionsDrive continuous improvement initiatives, including process optimization, automation, and data analytics capabilitiesEnsure compliance with regulatory requirements and internal governance standardsManage relationships with external legal partners, regulators, and key stakeholdersBuild, lead, and develop a high-performing claims team, fostering a culture of accountability and excellence Law degree with active OAB (Brazilian Bar Association) – mandatoryMinimum 10 years of progressive experience, including:Extensive experience in claims management within insurance, credit insurance, financial services, or related sectorsAt least 5 years of senior leadership experience managing claims teamsTechnical Expertise
Strong experience in:Credit insurance (highly preferred) or corporate credit risk environmentsSolvency analysis and financial statement evaluation – mandatoryComplex claims involving insolvency, restructuring, and litigationDeep knowledge of:Claims processes, investigation, and settlement practicesCredit risk and recovery processes (judicial and extrajudicial)Regulatory requirements and industry standards (SUSEP knowledge is a plus)Advanced analytical and financial skills with proficiency in claims and data analysis toolsCore Competencies
Strategic thinking with strong business and financial acumenExcellent negotiation and conflict resolution skillsProven ability to drive process improvements and cost efficiencyStrong leadership and team development capabilitiesAbility to manage multiple priorities in a fast-paced, high-pressure environmentExcellent organizational and communication skills Advanced English – mandatoryIntermediate Spanish – requiredPreferred Experience
Background in global credit insurance companiesExperience in banking, trade finance, or corporate credit risk analysisExposure to large corporate portfolios and cross-border claimsStrong interaction with commercial and client-facing teams