About this role
Role Overview
Coface is seeking a Coface Global Solutions (CGS) Account Manager to manage and grow key client relationships within the CGS portfolio. This role is responsible for driving client retention, revenue growth, and customer satisfaction while ensuring profitability and alignment with Coface’s risk and underwriting standards.
Key Objectives (Mission)
Manage and develop relationships with key clients and their intermediariesMaximize revenue and retention of profitable clients within the CGS portfolio, considering loss ratio and RWEEnhance customer experience by promoting Coface products and increasing cross-selling and upselling opportunities
Main Responsibilities
1. CGS Marketing Action Plan Implementation
Contribute to the design and execution of the CGS Marketing Action PlanSupport targeted initiatives to grow and saturate the CGS portfolioBuild and maintain market intelligence within the CGS segmentEnsure accurate reporting and updates in relevant tools2. Customer Relationship Management
Maintain proactive and regular communication with clients and intermediariesDevelop strong, trust-based relationships with key stakeholdersConduct client meetings, presentations, and regular follow-upsRespond promptly to client queries and provide high-quality serviceAdvise clients on optimal coverage solutionsPrepare proposals, bids, and price quotations3. Portfolio Management
Act as the central point of contact for assigned clients and intermediariesDeliver renewal revenue and drive portfolio growth and profitabilityCoordinate with internal stakeholders (underwriting, risk, commercial teams) for proposals and renewalsMaximise client satisfaction and ensure high renewal ratesPromote cross-selling and added-value services across all product linesMonitor sales performance against targetsExpand existing programs to uninsured entities within client groupsSupport regional teams in program expansion and saturation4. Market Knowledge
Maintain strong knowledge of market trends, economic conditions, and competitorsEnsure full understanding of Coface products and servicesPromote CGS programs through regular client engagementCollaborate with marketing teams on campaigns, events, and client surveys5. Communication & Coordination
Provide regular feedback to management on client needs, market trends, and opportunitiesCoordinate internal stakeholders to ensure efficient and high-quality service deliveryRepresent Coface at external events to build business relationships and brand presence6. Underwriting Collaboration
Ensure sound commercial underwriting practices in line with Coface standardsWork closely with underwriters to adjust policy terms as neededBalance commercial objectives with risk considerations7. Risk Management & Compliance
Share ownership of portfolio loss ratio with the Risk teamEnsure profitable portfolio performanceAdhere to Coface policies and regulatory compliance standards
Experience
5 to 10 years of experience in Account Management within the Insurance industryStrong experience in Credit Insurance is preferred
Skills & Competencies
Strong relationship management and negotiation skillsCommercial expertise with a focus on profitability and client retentionAbility to manage complex international client programsSolid understanding of the current economic environment and its impact on the market
Technical Knowledge
Contract management expertise, including renewals and full contract lifecycleComfortable with technical policy wording and insurance structures
Key Success Factors
Ability to build long-term client relationshipsStrong portfolio management and commercial performanceEffective internal coordination and stakeholder managementProactive approach to business development and cross-selling Degree in Finance, Business Administration, Economics, Banking or equivalent
A culture focused on teamwork, continuous learning, and professional developmentCompetitive base salary + performance based bonusComprehensive benefits package, including health insuranceTo be based within Sukoon Insurance – Coface Partner Office in Dubai, UAE