About this role
Confidential Debt Collections Specialist
Overview:
Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.
Key Responsibilities
Performance
Ensure timely and accurate completion of assigned tasks in alignment with service standards.Manage sensitive cases and provide consistent client support.Handle specialized activities related to debt collection and compliance.Monitor workload and maintain accurate records of activities.Escalate critical issues promptly to leadership.Build and maintain positive relationships with internal teams and external stakeholders.Participate in governance and operational meetings as required.Contribute insights to support informed decision-making.Complete all required training and compliance activities on schedule.Continuous Improvement
Identify and implement process enhancements regularly.Track and report improvements and their impact on efficiency.Collaboration & Engagement
Promote teamwork and cross-functional collaboration.Maintain a proactive, solution-focused approach.Demonstrate accountability and ownership in all responsibilities.Reporting
Maintain accurate and timely reporting of key operational metrics.
Professional Experience & Education:
Education: Minimum Bachelor’s degree in Law, Risk Management, or Business.Experience: 1–2 years in law, insurance, audit, or business.
Essential Skills:
Advanced English (reading, writing, speaking, comprehension).Debt collection experience.Result-oriented and detail-oriented.Customer-focused with strong client service skills.Proactive, with ownership and accountability.Critical thinking and professional behavior.Well-organized and adaptable to change.Strong communication and stakeholder management.Team player.
Desirable Skills:
Legal knowledge in debt collection.Experience in the insurance sector.Excellent communication skills in Spanish and English. What We Offer
Flexible hybrid work model
Career development in a global, inclusive environment
Ongoing training and learning opportunities
Competitive benefits exceeding legal requirements
Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)