About this role
Job Description
Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;Propose and negotiate renewals taking into account the renewal & pricing rules in place;Engage in upsell and cross-sell opportunities to increase the contract value;Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;Update the specific CRM applications;Provide reports and information regarding the portfolio managed;Prepare presentations, graphs and analytical reports as required; Qualifications
Previous experience in a similar position of at least 6 years, in Financial/ Business Information industry;Beneficial to have certificate or degree in Finance / Management or related disciplines;High level of business acumen and commercial awareness, with strong understanding of financial services and corporate client needs;Excellent communication, negociation, interpersonal skills and able to work well with all levels across the region;Customer-centric mindset with a focus on building long-term relationships.Business Level English (written and spoken);Microsoft Office Applications: Outlook, Word, Excel. Here you'll find:
Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information, risk management, finance, and operational decision-making.Supportive culture: be part of a team that encourages you to take initiative, learn from mistakes and celebrate successes.Flexible Work Options: hybrid work arrangements and morning schedule flexibility.Benefits: medical subscription, lunch tickets, gift tickets for Christmas and Easter, vacation tickets Bookster, SpeexxLearning opportunities: regular professional training and courses.