About this role
The activities of the Debt Collection Back Office Analyst are various and includes:
Full coverage of client contract back office journey for debt collection contracts (no client contact)
Maintenance of contract/client master data and processing incl. analysis/uploading of data tables
User account creation in the different tools and online services depending on the product
Partially Invoicing related topics depending on the level of integration
Ad hoc activities (specific to the SSC structure launch):
Participates in the creation / update of Debt Collection Back Office Standard Operating Procedures used by the SSC operational teams. Skills:
Sense of initiative and excellent time- and self-managementFlexible way of working and willingness to operate within a teamStress-resistance and professional relationship with clientsService- and solution orientedTransparent working methodGood oral and written expression and comprehension in all required languagesFast Knowledge Transfer and Steep Learning curveKnowledge of commercial back office processes is a plusGeneral knowledge in book-keeping is a plusLanguages:
Fluent in English (CEFR – Level B2/C1)Professional in French (CEFR – Level C1)IT:
Computer and internet affinity and good technical understandingEase regarding the work with varying software, applications and systems different from product to product Professional Microsoft Office skills, esp. MS Excel and MS WordEducation:
Bachelor’s Degree in Business, Accounting or other relevant fieldExperience:
Graduated or first practical experiences on the job in a comparable roleExperience in credit insurance, information/collection/banking business is a plus