About this role
The activities of the Commercial Back Office specialist are various and may include:
Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality (ex. Offers, Renewals, Cancellations, PEPS, Contract Amendments, Certificate of Residence, Pre-checks, IBAN etc.)Administrative tasks: archiving, filing, document editions, quality review etc.Handles requests/ exceptional cases in collaboration with CBO Contract Management Team Leader, Process Coordinator and/ or account managers within CofaceProcesses the different types of requests received from the clients by E-mail or directly in the designated Workflow ToolsParticipates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teamsParticipates in training and takes part in the transition process when requiredOffers continuous support and back-up to team members for processes and tools utilizedAny other activities required by the business needs of the country served Skills:
Sense of initiative and excellent time- and self-managementAdaptability for transformationFlexible way of working and willingness to operate within a teamProfessional relationship with clientsService- and solution orientedGood oral and written expression and comprehension in all required languagesFast Knowledge Transfer and Steep Learning curveKnowledge of commercial back office processes is a plus Experience:
Graduated or first practical experiences on the job in a comparable roleExperience in Credit Insurance industry or financial services preferredExperience in an international environment and/ or Shared Service Center preferredLanguages:
Fluent in EnglishProfessional in German (CEFR – Level B2.2 - C1)IT:
Computer and internet affinity, good technical understandingEase regarding the work with varying software, applications and systems different from product to productProfessional Microsoft Office skills, esp. MS Excel and MS WordEducation:
Bachelor’s degree in Business, Accounting or other relevant field Reports to Team Leader CBO Contract Management NER