About this role
Position Summary
The Director of Community Engagement and Outreach serves as the strategic and operational lead for CEO’s resident facing engagement efforts. This role oversees all outreach programming and guides the coordinated approach to initial resident engagement, relationship building, and connection to resources and opportunities within Place-Based Initiatives (PBI).
The Director will be responsible for directly supervising the Community Managers who lead day-to-day outreach operations. Through these Managers, the Director ensures consistent execution of door-to-door outreach, phone and text banking, community event engagement, initial needs identification, and resource navigation.
The Director will contribute to broader planning for future phases of resident engagement that may involve deeper follow-up, relationship building, and long-term neighborhood capacity building.
This position will collaborate closely with internal partners to strengthen cross team coordination, integrate resident feedback into operational planning and ensure that outreach activities support CEO’s commitment to high impact community centered engagement.
Essential Functions
Oversee the Community Engagement and Outreach team, including Managers, Coordinators, and contractor-supported outreach roles.
Lead development and implementation of comprehensive outreach plans that integrate door-to-door canvassing, phone/text banking, event engagement and other visibility strategies.
Ensure a cohesive and consistent Phase 1 engagement experience for residents, emphasizing initial needs identification, resource navigation, and connection to opportunities.
Maintain communication with teams responsible for later phases of community engagement to ensure outreach efforts are aligned with broader organizational goals.
Guide the team’s approach to collecting resident insights through outreach efforts and ensure this information informs programming, partnerships and organizational decision-making.
Collaborate with internal partners including Data and Evaluation, Community Resources and others to align goals, improve coordination, and operationalize resident voice.
Provide strategic direction, staffing support, training oversight, and workflow management across outreach operations.
Identify and apply best practices in outreach, organizing, and community relationship development across PBI and CEO.
Work closely with the Deputy Executive Director of Place-Based Initiatives and PBI Directors to support and advance the strategic vision of PBI.
Other duties as assigned.
Competencies, Knowledge, Skills and Abilities
Deep knowledge of outreach and community engagement best practices
Strong strategic thinker with the ability to align operations to organizational priorities
Proven ability to coach, supervise, and develop managers
Strong cross-team collaborator and systems thinker
Strong communications skills, including strategic planning, presentations and reporting
Proven project manager with experience overseeing multi-component operations
Sound judgement and flexible decision-making in dynamic community environments
Complex problem solving and ability to anticipate operational needs
Ability to create realistic action plans and meet deadlines
Ability to model best practices and foster a culture of community centered engagement
Associates degree or equivalent experience. Equivalencies in formal advanced degree and experience will be considered
Previous work in non-profit or public sector is ideal
Strong community engagement background is a plus
At least (6) years of progressive management experience required; (2) years must be in a supervisory or managerial capacity
TO APPLY: Interested candidates must submit a cover letter and resume.
Salary Range: $80,000 - $95,000
Discover the Perks of Being a City of Philadelphia Employee:
Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.Parental Benefits: The City offers its employees 8 weeks of paid parental leave.We offer Comprehensive health coverage for employees and their eligible dependents.Our wellness program offers eligibility into the discounted medical planEmployees receive paid vacation, sick leave, and holidaysGenerous retirement savings options are availablePay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx