About this role
We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.
**Key Responsibilities:**
Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standardsConduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with driversCoordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordinationMonitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delaysCollect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operationsCollaborate with Sales and Dispatch teams to identify solutions for customer needs and resolve operational issues efficiently, learning how different departments work together in brokerageMaintain consistent outbound call volume while prioritizing quality interactions and customer satisfactionRespond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise informationBalance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goalsContribute to continuous process improvements by identifying inefficiencies and suggesting innovative solutions, while developing your understanding of freight brokerage best practices
**Required Qualifications:**
High school diploma or equivalent1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logisticsStrong attention to detail and ability to maintain accuracy while managing multiple tasksExcellent written and verbal communication skillsProficiency with Microsoft Suite and web-based software applicationsDemonstrated ability to prioritize, organize, and balance competing demands effectivelyStrong teamwork and collaborative skills with the ability to work cross-functionallyProblem-solving abilities and resilience in fast-paced environmentsTime management skills and ability to meet performance targetsKnowledge of tracking and tracing systems or willingness to learn quickly**Preferred Qualifications:**
Associate's degree or higherPrevious call center or customer service experienceFamiliarity with logistics, transportation, or dispatch operationsExperience with driver communication and coordinationKnowledge of freight management or shipment documentation processes All your information will be kept confidential according to EEO guidelines.