About this role
As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include:
Enter and update shipment details with accuracy in our logistics systemConduct daily check calls with drivers to confirm pickup and delivery progressMonitor and track freight throughout the complete shipment lifecycleIdentify potential delays and communicate timely updates to relevant stakeholdersCollect and maintain accurate shipment documentation and recordsCollaborate with Sales and Dispatch teams to resolve shipment-related issues efficientlyManage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards
Panamanian Citizens or work permit ONLY!Advanced English — spoken and written (English language is a valuable asset)1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar rolesStrong communication and multitasking skillsExcellent attention to detail and organizational abilitiesAbility to manage multiple shipments and priorities in a fast-paced environmentProficiency with Google Workspace and Microsoft OfficeComfortable handling a high volume of outbound callsA proactive, team-oriented, solutions-focused mindsetHigh school diploma required; associate degree or higher preferred