About this role
We're looking for a hands-on IT Manager to own the technology environment that keeps approximately 400 users productive across our Fort Wayne headquarters and remote branch offices. You'll lead a team of two help desk technicians, coordinate with our data team on shared infrastructure and access, and stay close enough to the work to configure a switch or rebuild a workstation when needed.
This is a builder role, not a caretaker. You'll manage user accounts and access, keep every office connected and secure, run the phone system, maintain the workstation fleet, and serve as the final escalation point for technical issues. You'll be the person leadership turns to when a branch loses connectivity, when a new hire needs to be productive on day one, or when we need to stand up a new office. If you thrive on ownership, variety, and visible impact, this is the role for you.
What You'll Own
Team Leadership
Lead, schedule, and develop two help desk technicians—setting priorities, reviewing work quality, and expanding their technical capabilitiesEstablish and maintain response and resolution standards for the support queuePartner with three data team technicians on shared infrastructure, system access, integrations, and reporting environmentsServe as the senior technical escalation point for the entire organizationUser and Account Management
Own the full user lifecycle across all core platforms—onboarding, role changes, and offboarding—with same-day turnaround for new hires and immediate access removal for departuresAdminister company email and collaboration tools, including mailboxes, distribution groups, shared drives, licensing, and security settingsManage user provisioning and permissions in Transport Pro and other line-of-business applications, working with operations leaders to ensure access aligns with role requirementsOversee password, multi-factor authentication, and identity management while enforcing access control standardsNetwork and Connectivity
Configure, monitor, and maintain routers, switches, firewalls, and wireless access points at headquarters and all branch locationsManage internet and WAN circuits across the office footprint—carrier relationships, service escalations, bandwidth planning, and failoverSupport VPN and remote access for branch and traveling usersLead network buildouts for new office openings, relocations, and expansionsPhone System and Communications
Administer the company phone system across headquarters and all branch offices—extensions, call routing, hunt groups, voicemail, and auto-attendantProvision and reassign phone users as part of onboarding and offboarding; support headsets, softphones, and desk hardwareManage telecom vendors, service escalations, number porting, and call quality across all sitesEndpoints and Hardware
Manage the full workstation fleet of approximately 400 machines—standardized imaging, deployment, patching, refresh cycles, and secure disposalMaintain asset inventory and lifecycle tracking for laptops, desktops, monitors, phones, printers, and peripheralsHandle hardware procurement and spare-stock planning to ensure new hires and replacements never wait on equipmentSupport and Operations
Own the help desk queue—triage, prioritization, resolution, and escalation—with clear, measured response standardsDocument systems, configurations, and procedures to ensure knowledge resides with the company, not with individualsManage vendors and MSPs, contract renewals, and IT spend against budgetPlan and test backup, business continuity, and disaster recovery proceduresDrive endpoint security, patch compliance, and end-user security awareness in partnership with leadership What You Bring
Experience & Leadership
7+ years of progressive IT experience, including 3+ years leading technicians or managing multi-site environmentsProven ability to develop technical staff, delegate effectively, and maintain visibility into team performanceExperience supporting distributed offices and remote users across multiple locationsTechnical Skills
Strong networking fundamentals—configure switches, troubleshoot VLANs, deploy firewall rules, and interpret network diagnosticsHands-on administration of Microsoft Windows environments and cloud identity/email platforms (Google Workspace and/or Microsoft 365)Server administration experience, both on-premises and cloud-based, including virtualization, Active Directory, file and application servers, backup, and platforms such as AWS, Azure, or Google CloudScripting and automation capability using PowerShell, Python, SQL, or similar languages to streamline provisioning, data reconciliation, and routine tasksPractical knowledge of endpoint management and ticketing systemsProfessional Qualities
Excellent troubleshooting instincts with sound judgment about urgency and prioritizationClear communicator who explains technical concepts to non-technical audiences effectivelyFamiliarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvementsWillingness to travel occasionally to branch offices as neededNice to Have
Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentialsExperience in freight, logistics, or other 24/7 operating environmentsFamiliarity with transportation management systems (Transport Pro or comparable platforms)Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirementsConversational Spanish All your information will be kept confidential according to EEO guidelines.