About this role
**Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, Indiana**
Are you ready to launch your career in a dynamic, fast-paced logistics environment? We're seeking a motivated and detail-oriented Customer Service Representative to join our growing team in Fort Wayne. In this entry-level logistics coordinator role, you'll be the backbone of our operations—managing shipments, supporting our drivers, and ensuring our customers receive exceptional service every step of the way. If you're organized, customer-focused, and eager to grow with a collaborative team, we want to hear from you!
Enter new load orders into our proprietary web-based software with accuracy and efficiencyInitiate and conduct "check calls" to track and trace drivers on all pickups and deliveriesCommunicate clearly and professionally with drivers to ensure accurate documentation and timely updatesMonitor freight movement across multiple tracking systems to verify accurate delivery times and proactively notify customers of any potential delaysMaintain, organize, and collect proper paperwork and documentation for each shipmentWork cooperatively with Sales, Dispatch, and other team members to troubleshoot customer concerns and develop effective solutionsProvide clear, concise communication to customers regarding shipment status and any issues that may ariseBalance multiple tasks simultaneously while maintaining attention to detail and meeting deadlinesSupport the team's efforts by ensuring visibility and maintaining accurate records for all loads **Required Qualifications:**
High school diploma or equivalent1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logisticsStrong attention to detail and organizational skillsAbility to prioritize, balance, and manage multiple tasks in a fast-paced environmentProficiency with Microsoft Suite and Google DriveExcellent written and verbal communication skillsDemonstrated ability to work effectively in a team-oriented environmentProblem-solving mindset with the ability to think analyticallyTime management and adaptability skillsCustomer empathy and patience when handling inquiries and concerns**Preferred Qualifications:**
Associate's degree or higherCall center or customer service experiencePrevious experience in the logistics or transportation industryFamiliarity with logistics software or web-based tracking systemsExperience working in a high-volume, deadline-driven environment All your information will be kept confidential according to EEO guidelines.