About this role
ChargeLab’s Operations team is responsible for rapidly deploying chargers for customers, leveraging our network of amazing distribution and manufacturing partners to seamlessly deliver EV charging stations with powerful software.
The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service.
Responsibilities:
Design and execute our core services for charger deployment, network monitoring and operations & maintenance
Own and maintain internal programs and reporting
Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale
Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts
Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement
Expand our distribution and install network with key strategic partnerships
Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers
Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective
Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements
Bachelor's Degree
Minimum 1-2 years of experience in project management, program management or related areas
Experience building efficient processes that scale across a large organization
Experience with customer experience strategy or customer service environment
Experience leading cross-functional projects by using insights based on data
Self-motivated with a strong affinity for strategic problem solving and driving action
Shown success in uncovering data to guide customer driven decisions
Persuasive written and verbal communication skills across diverse functions and teams
Ability to balance important priorities
Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership
Location: Toronto, ON or Washington, DC
Compensation: Base salary + stock option plan
All your information will be kept confidential according to EEO guidelines.