About this role
Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflowIdentify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiativesEnsure routine business processes are completed on time and accurate (serves as backup PIC in case needed)Report to VP of Insurance to deliver action items for further improvements At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industryAttention to details, critical mindset and self driven to get things doneStrong analytical skills, ability to identify root causes and sequentially take steps to solve problemsAbility to multitask and deliver initiatives in a fast-paced environmentStrong verbal and written communication skillAble to collaborate effectively with multiple stakeholdersHighly proficient in Microsoft Office tools such as Excel for Data Analysis and visualizationNice to have: Working experience in managing large scale operation projects in fintech / same industryWorking experience as a business consultant in related field in Insurance / Banking / Financial industryExperience in managing and executing on complex projects with multiple stakeholdersIndustrial engineering degree or similarExperience in using SQL / similar language