About this role
Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit lossesRecruitment, training and performance management of the collection team to ensure good productivityProcess-reengineering of collection processes to improve productivityCapacity tracking, management and planning to ensure adequate collection resources for the section all the timeManage and optimize collection costPrepare, document and monitor strategy effectiveness and custody of the collection strategy/procedureTracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategiesPrepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
Bachelor's degree 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/ManagerStrong understanding of collections activities and process. Sound people supervisory/managerial skills.Excellent problem-solving skills. Advanced Communication skills, both verbal and written.Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality. Ms-office skills.