About this role
Formulate business strategy with others in the executive teamDesign policies that align with overall strategyImplement efficient processes and standardsCoordinate operation team and find ways to ensure customer retentionEnsure compliance with local and international laws (e.g. data protection)Oversee the implementation of technology & analytics solutions throughout the organizationEvaluate risk and lead quality assurance efforts related to our operationOversee expenses and budgeting to help the organization optimize operation costs and benefits Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Proven experience as Head of Operations, Operations Strategy or similar leadership roleFamiliarity with all business functions including HR, finance, operation and ITExperience with implementing IT systemsStrong knowledge of data analytics and reportingGood with numbers and financial planningOutstanding communication and negotiation skillsExcellent organizational and leadership abilityAnalytical mindProblem-solving aptitudeBSc/BA in Business, Computer Science or other relevant field