About this role
Manage and responsible for the Collection Operations of the companyLiaise with Superior (Collection Head) as well as other top managementEnsure that the company runs with legality and conformity to established regulationsReview regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvementsCollaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivityReview and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)Manage customer support processes and manage them to enhance customer satisfactionResponsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.Handle Area Jawa Barat dan Jawa Tengah Hold Bachelor Degree (S1) from Reputable UniversityHave great persistence and endurance to meet operation target,Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environmentAt least 3 years proven experience as Collection Operation Manager or equivalent position.At least 3 years proven excellent organizational and leadership abilityOutstanding communication & people management skill.Sound knowledge of data analysis and performance/ operations metrics.Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.Excellent ability to make decisions, take actions, and make things happen