About this role
Able to work with the team, motivate and help develop team membersDirectly responsible for customer support staff developmentEnsure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfactionMonitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadlineManages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support Candidate must possess at least a Diploma, Bachelor's Degree, any fieldHaving experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)Have knowledge of customer handling & analytical skillsWilling to work with Shift ScheduleHave good leadership skills & motivation skillsHave interpersonal skills as well as the willingness and ability to cooperate with people from other departments