About this role
The Patient Care Coordinator is responsible for the oversight and participation of patient’s care of ongoing BioPlus pharmacy services.
Responsibilities
Coordinate monthly deliveries of specialty medications; ensuring right patient, receives right medication to the right address
Achieve monthly call calibration meeting metric of 90
Communicate via phone, and/or email with patients, physicians, and payers to provide them necessary information regarding patient delivery or delay of medication delivery
Responsible for documenting all communication regarding patient treatment and/or physician office in patient medical record
Assess patients therapy compliance and report noncompliance of treatment to pharmacist and physician
Document ADR/Adherence occurrences and escalating all clinical calls to appropriate clinicians
Adjudicate patients claim and bill patient for co-payment during the refill process
Intake and/or enrollment of patients
Participate and perform other duties as assigned by leadership
Skills & Abilities
Knowledge of standard medical terminology
Ability to handle challenging patients/vendors in a professional manner
Ability to learn quickly, solve problems, and make decisions to assist our patients
Demonstrate excellent oral, presentation, and written communication skills
Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook
Demonstrate the BioPlus C.A.R.T. values
Requirements:
High School diploma or equivalency
Comfortable in a phone based, office environment
2 years of specialty pharmacy experience preferred
BioPlus offers competitive compensation packages including health care, 401(k), growth potential, and a challenging and exciting work environment.
BioPlus is an Equal Opportunity Employer