About this role
BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research, audit, clean up, and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome, with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.
Key Responsibilities
Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systemsAdminister Avaya Aura Communication Manager (dial plans, route patterns, trunk groups)Program and maintain VDNs and vectors (call routing logic)Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changesPerform translation backup/restore and Communication Manager version migrationsSupport broader voice engineering work as needed Required Skills & Experience
Avaya Aura Communication Manager (CM) 10.2 administration — dial plan, route patterns, trunk groupsVDN and vector programming (call routing logic)Hunt Group / Skill-Split configuration and cleanupStation/endpoint administration, including bulk moves/adds/changesAnnouncements administrationG450 Media Gateway logical configuration (network regions, IP codec sets, DSP resource allocation)S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administrationAvaya Site Administration (ASA) / SAT command-line proficiency, including bulk translation toolsTranslation backup/restore and CM version migration experienceCDR (Call Detail Recording) interpretationPreferred / Additional (Messaging specialization)
Administration expertise in Avaya Messaging (Avaya IX Messaging)Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging — mailboxes, users, and integration with Avaya CM