About this role
PSA – General sales department experience, strong customer service skills:
The Pharmacy Solutions Advisor (PSA inside sales) will sell and promote specialty pharmacy services to establish a strong network between Axium and various pharmaceutical manufacturer representatives and other health care providers. PSA will represent Axium Healthcare Pharmacy as a key point of contact to physicians within a designated region to ensure operational consistency for medical offices regarding patient processing. This position requires focus on outbound calling, proactive planning, tracking and coordination of sales efforts with assigned Business Development Manager (BDM) and/or Pharmacy Solutions Consultant (PSC– outside sales).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes but is not limited to the following. Other duties may be assigned.
Partner and coordinate strategic relationships with the BDM’s and PSC’s to achieve territory goals as a cohesive team.
Maintain and track territory performance: Referrals/Admits/Non-Admits with all pertinent demographic information to support metric reporting.
Call on medical offices, hospitals, clinics and other referral sources in an effort to develop and secure specialty pharmacy prescription referrals. Required: The equivalent of 45 documented calls/contact attempts to including email contact per day (considering customer preference).
Document all Contact Activity in Axium CRM program
Manage assigned territory by applying a workflow to include daily/weekly/monthly objectives through call routing schedule.
Properly cultivate MDO accounts while fully understanding and accurately promoting Axium’s service model.
Achieve monthly revenue and admit goals.
Promote and represent Axium in a professional manner at all times.
Conduct an overall “Needs Assessment” on all new referrals to Axium.
Serve as the key point of contact between Axium and Physician offices.
Place outbound calls and send faxes to Physician offices regarding patient status of authorization, patient assistance, shipment status, indigent status and transfers to other pharmacies.
Contact physician offices for prescriptions, lab work, and/or clinical information that will assist with authorization approval as required by plan.
Troubleshoot and facilitate appropriate actions on patient orders with operations team members as needed and in the appropriate manner.
Communicate effectively among management and physician contacts in an effort to offer an exceptional experience for all clients/customers of Axium.
Possess excellent customer service skills, demonstrating these skills daily.
Complete special project and or market assessment documents
Know the competitive landscape and your market.
Previous experience as a Benefit Investigator or Pharmacy Tech is welcomed.
EDUCATION and/or EXPERIENCE:
High School Diploma; Customer Service experience a MUST; Prior pharmacy or medical office experience (preferred); at least 2 years sales experience (preferred); proficient computer literacy required.
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.