About this role
As IT Infrastructure and Support Manager you will lead the growth of the IT department at AvantCredit as the company goes through a period of hyper growth. In this role you will have a unique opportunity to build out a new IT department for a technology company as it evolves from a small start up to a large multinational organization. You will be responsible for development of both the infrastructure and the organizational structure necessary to scale the business. You will have the opportunity to build a new infrastructure using cloud based and on premise solutions without the burden of legacy infrastructure. You will lead the development of an IT support organization enabling the business to scale. And you will do whatever else it takes to get the job done ranging from network architecture to handling support tickets.
Accountable for:
Build out and maintenance of IT infrastructureCreation and management of user management systemSetup and deployment of standardized desktops in a contact center environmentManagement of corporate assetsStability and maintenance of Telco systemsServices levels for all Tiers of IT support 3-4 years’ experienceEntrepreneurial and self-drivenThrives in unstructured environmentsStrong academic credentials from a top tier university/collegeFamiliarity with deployment and administration of open source Kerberos & LDAP implementations and their integration with RADIUS and Active DirectoryProduction server virtualization experience preferredPrevious experience with Linux server & desktop administration as well as familiarity with Linux-based tools for authentication and desktop deploymentsPrevious Experience with Linux and desktop deployments.Knowledge of Windows desktop administrationwhile growing out Tier 2 and Tier 3 support layersExperience with IT inventorying methods and organization.Experience integrating internal authentication systems with web applications using SAML or other technologies preferredExperience within a sensitive data environment a plus.Zendesk experience is a plus.RSA or Yubikey based OTP security appliance deployment experience a plusIPsec VPN experience a plusExperience with Storage Area Networks a plus Startup culture with access to work directly with senior managementBlueCross/BlueShield Medical & Dental and VSP Vision InsuranceCompany cellphoneCasual dress codeFree Breakfast and lunches during the weekFree stocked kitchen and pantryGreat company eventsOutstanding professional growth opportunities