About this role
Responsible for overseeing AvantCredit’s US Verifications Department strategy and personnelEnsure all department goals are met including quantitative and qualitative targets, project timelines, and staffing needsDevelop and implement projects designed to improve operations and enhance customer experience, specifically:Technology initiativesExperience testingOperational analyticsManagement reportingProcess changeStaffingVendor review and onboardingManage the team such that the goals of employees and the business are aligned, promoting a win-win environment in which the business meets targets and employees are empowered to progress along their chosen career pathCollaborate with other Operations Managers to ensure consistency on company-wide operationsCollaborate with other functional groups to ensure company-wide goals are met, including Software Development, Product Management, Marketing, Legal & Compliance, Finance, Accounting, and Human ResourcesContinuously scale operations for increased effectiveness and efficiencyInterface with senior management and executive team to communicate business resultsDesign and implement short term and long term strategy to drive KPI’s and improve profitability QUALIFICATIONS
BA/BS in business, economics, mathematics, or engineeringSix Sigma qualifications a plus7+ years of work experience with 3+ years of direct people management experienceExperience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or tech environmentExperience leading operations teams of 20+ employeesExperience in financial or insurance underwriting, or experience in a data-focused sales management position, is preferredData-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects with analyses and the reporting to back you upFamiliarity with relational databases, CRM systems, and working with internal tools teamsInnate understanding of the complexity of running excellent underwriting collections operationsExceptional problem-solving skills Startup culture with access to work directly with senior managementBlueCross/BlueShield Medical & Dental and VSP Vision InsuranceCompany cellphoneCasual dress codeFree Breakfast and lunches during the weekFree stocked kitchen and pantryGreat company eventsOutstanding professional growth opportunities