About this role
Customer Service Specialists at Avant Credit are responsible for answering inbound calls from our customers. The questions range from general information (password resets, asking for rates and information about our company), requesting status of their loan or asking for help to complete the application over the phone. In addition, Customer Service Specialists can be selected to work our inbound chats and help triage email that we receive from our customers. Lastly, we have a group that is specialized in making outbound calls to our customers. This team focuses on special projects due to their knowledge of our products as well as their technical expertise.
Customer Service Specialist Job Duties:
Provide excellent Customer Service to our customers when they call in (one call resolution).Field any questions our customer have regarding their account (before the application process,during and after a decision has been reached).Transfer calls to other departments as needed after trying to assist the customer with generalquestions.Knowledgeable about our products and servicesProvides accurate and correct information to our customers at all timesDisplay good technical abilities (troubleshooting) to assist customers in walking through the loanapplication as needed.Customer Service specialists are required to stay up to date on all changes to processes andprocedures. High School Diploma required (Bachelor’s degree is a plus).At least one year of experience in a Customer Service environment (preferably in a Call Center –but not required).Quality FocusProblem Solving and Analytical skillsGood writing and verbal communication skills are a must.Listening skills are a mustMulti – tasking in a fast pace environment.Technical and Troubleshooting. These positions have a starting pay of $13.50 - $14.00 (DOE) and offer great benefits like: Medical, Dental, 2 weeks paid Vacation, and more!