About this role
· Roles and Responsibilities:
· Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
· Total 11 to 15 years of work experience
· Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.
· Minimum 4 years solid support or technical service delivery experience to global customers
· Well versed in enterprise product architecture.
· Ability to understand and articulate the customer requirement well
· Extremely customer focused and excellent at customer management
· Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
· Be on top of the AA products, offerings and day to day business operations
· Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
· Provide technical assistance to the team members and help to expedite resolution of customer issues
· Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
· Participate in a technical discussion with customer
· Escalation management
· Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
· Perform business consulting to propose a solution to meet organization’s security practices.
· Conduct thorough analysis/consultation of customer’s business requirement
Requirements:
· Bachelor’s degree in Information Technology, Computer Science or equivalent
· Proven working experience in Enterprise Application Technical support
· Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
· Basic knowledge of Database, VB/Java scripting, Excel macros
· Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
· Working knowledge of HADR
· Strong problem-solving and multi-tasking skills
· Excellent client-facing skills
· Excellent listening skills
· Excellent written and verbal communication skills
· Ability to speak and write clearly and accurately
· 24 x 7 rotating shifts
All your information will be kept confidential according to EEO guidelines.