About this role
Description
Automation anywhere is seeking a Technical Support Engineer
Primary Responsibilities
· Triages and provides technical expertise in resolving complex product issues
· Provides support to direct customers, resellers, and field engineers
· Replicates customer environments to file defects etc
· Documents sequence of events related to resolving customer technical issues
· Test, organize and report the progress of on-going issues on regular basis
· Prepare and summarize customer input/comments on product features/capabilities for product marketing and planning
· Provide training for internal support staff
Minimum Qualifications
· Top-notch communication, organization, and technical support skills are essential
· The ability to work as part of a team with a total commitment to customer satisfaction
· 5+ years experience in Technical Support role, professional services, IT consulting or System Integration role
· Ability to take ownership of projects and improve processes
· Experience/knowledge of Networking - practical application of technologies, protocols, and related standards including TCP/IP, HTTP, HTTPS, XML, LAN, WAN, Routers
· Knowledge of Active Directory, Load Balancers and various databases preferred
· Citrix XenApp and Xendesktop experience (CCEA a plus)
· VMware View experience (VCP a plus)
· Microsoft Server OS 2003/2008 and Windows XP Pro/Windows 7 experience (MCSE a plus)
· Cisco Networking Experience (CCNA a plus)
· Outstanding troubleshooting skills
· Duties may require being on call periodically and working outside normal business hours
· Bachelors degree in Computer Science or Engineering preferred
All your information will be kept confidential according to EEO guidelines.