About this role
AU BON PAIN JOB DESCRIPTION
Title: General Manager Reports To: Area Director Department: Operations FLSA Status: Professional/Exempt ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ Position Summary: This individual is responsible for the overall management of an Au Bon Pain cafe ensuring excellence in cafe operations, beyond the ordinary guest satisfaction and financial success.
Responsibilities: • Facilitates and promotes the use of Support Center initiatives and resources. • Identifies and diagnoses problems and coaches others to help solve them. • Encourages and rewards others to “think out of the box” and take calculated risks. • Makes decisions with conviction and learns from mistakes. • Ensures that café meets the company average customer service score from the QSC audit. • Fosters a culture of “total customer experience.” • Consistently delivers a high level of service and hospitality to our customers. • Maintains an active presence throughout the business. • Seeks and receives customer feedback. • Attracts, retains and develops a superior team – develop Associate Managers. • Shows commitment to training at all levels – creates a teaching and learning culture. • Creates an environment of trust and credibility. • Constantly improves the quality of work life by using fair and consistent treatment. and provides equal growth opportunities for all team members. • Uses systematic methods and procedures to accomplish sales and profit goals. • Conducts PEGS to standard and consistently meet or exceed QSC score. • Ensures that the café is maintained according to Company standard. • Effectively utilizes visual merchandising to drive sales. • Identifies and quantifies specific areas of opportunity. • Ensures that forecasts and budgets are accurate. • Ensures positive sales and profit trends. • Meets and exceeds budgeted goals. • Understands the drivers of our business and that of our competitors. • Adheres to Company’s policies and procedures. • Lifting up to 35 pounds is required. Requirements: • Makes sound business decisions in times of uncertainty. • Demonstrates the ability to lead teams to a positive result. • Demonstrates excellent communication and “listening” skills. • Demonstrates broad knowledge of and passion for food. • Responds to opportunities with a sense of urgency. • Proven Technical proficiency (MS Office Suite). • Must work a minimum of 50 hours at the café.
Qualifications: • 1-3 years of experience in food service. • College Degree in hospitality preferred. • Post-secondary required. • Operations experience with full P&L responsibility required. • Exceptional track record in consistently leading and driving a team to deliver results.
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Qualifications: • 1-3 years of experience in food service. • College Degree in hospitality preferred. • Post-secondary required. • Operations experience with full P&L responsibility required. • Exceptional track record in consistently leading and driving a team to deliver results.
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