About this role
The Spa Boutique Retail Attendant is responsible for overseeing the daily operations of the spa and hotel retail boutique while ensuring an exceptional luxury guest experience. This role manages retail inventory, drives sales performance, and maintains Auberge Collection's standards of service excellence.
Essential Responsibilities
Guest Experience
Welcome guests warmly and provide personalized assistance with boutique merchandise and spa retail products.
Anticipate guest needs and recommend products based on individual preferences.
Deliver exceptional service that reflects Auberge Collection's luxury hospitality standards.
Resolve guest concerns professionally and ensure complete guest satisfaction.
Answer telephone inquiries and assist with reservations or retail questions using professional etiquette.
Retail & Boutique Operations
Maintain visually appealing merchandise displays and ensure products are fully stocked and properly priced.
Process customer purchases, returns, refunds, exchanges, and all accepted forms of payment accurately.
Maintain appropriate cash drawer balances and complete daily cash reconciliation, deposits, and cash drops according to company procedures.
Follow opening and closing procedures to ensure the boutique is secure and operationally ready.
Monitor boutique activity to minimize inventory loss and protect company assets.
Inventory Management
Receive, verify, and document incoming merchandise shipments.
Conduct routine inventory counts and reconcile inventory discrepancies.
Maintain accurate inventory records using the property's inventory management system.
Order retail merchandise and supplies, review invoices, and communicate purchasing needs with the Spa Director or Manager.
Assist with visual merchandising initiatives product displays.
Operational Excellence
Ensure compliance with company policies, safety procedures, and luxury service standards.
Report accidents, injuries, maintenance concerns, and unsafe conditions promptly.
Protect confidential business information and company assets.
Maintain a clean, organized, and welcoming boutique environment.
Perform additional duties as assigned to support spa and resort operations.
Education
High school diploma or GED required.
Associate's degree or hospitality-related education preferred.
Experience
Minimum one year of luxury retail, spa, hospitality, or boutique experience.
Minimum one year of supervisory or leadership experience.
Experience with point-of-sale systems and inventory management software preferred.
Knowledge, Skills & Abilities
Exceptional guest service and interpersonal skills.
Strong leadership, coaching, and team-building abilities.
Retail sales and visual merchandising knowledge.
Inventory management and cash-handling experience.
Excellent verbal communication and organizational skills.
Ability to multitask and remain composed in a fast-paced luxury environment.
Strong attention to detail and commitment to service excellence.
Physical Requirements
Stand and walk for extended periods throughout the workday.
Reach, bend, twist, stoop, push, pull, and lift up to 30 pounds without assistance.
Maintain a professional appearance in accordance with Auberge Resorts Collection grooming standards.
Work a flexible schedule, including evenings, weekends, and holidays as business needs require.
Benefits
Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:
Medical, Dental, Vision plans
Flexible Spending Accounts
Health Savings Account
Basic Life and AD&D
Team Member Stay Discounts
Employee Assistance Program
Tuition Reimbursement
Task Force Opportunities
Career Growth
Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
401(k) program and receive a 4% match on employee contributions after one year.
Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.