About this role
Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include :
🔧 Technical Support & Field Service
Provide technical support to customers via phone and emailPerform troubleshooting, maintenance, and repair activities both on-site and in the workshopDiagnose faulty instruments and prepare repair quotationsPlan and carry out preventive maintenance in accordance with company standards and proceduresPerform factory calibrations, including ISO 17025 calibrations when required📋 Service Administration & Quality Assurance
Record and update service activities, reports, and corrective actions within the CRM systemEnsure service tools and instruments are available, compliant, and maintained in good working conditionManage spare parts inventory, including both service stock and personal stock🤝 Collaboration & Internal Support
Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and AdministrationIdentify and communicate equipment replacement or upgrade opportunities to the Sales teamParticipate in technical training programs covering Anton Paar product linesProvide telephone support according to the internal service scheduleOccasionally support and provide backup for other Field Service Engineers across France Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical fieldMinimum of 3 years’ experience in customer support, maintenance, or repair of technical equipmentProven experience working directly with customersStrong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficientlySelf-motivated, organized, and detail-orientedExcellent customer service mindset and interpersonal skillsFluent in English, both written and spoken, for technical documentation and internal communicationValid driver’s licenseMust be based within the North-East France territoryTools Used on a Daily Basis
SAP ERP & SAP CRMLotus NotesMicrosoft Outlook Join an innovative international company recognized worldwide for the excellence and quality of its productsBecome part of a dynamic and dedicated Measurement Service TeamBenefit from continuous training and professional development on state-of-the-art analytical and measurement instrumentsPlay an active role in enhancing customer satisfaction and building long-term customer relationshipsCompany carCompany-sponsored health insurance plan