About this role
Ability to make independent decisions based on established guidelinesAbility to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfactionProvide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiriesMust be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environmentMust be able to adhere to an assigned work schedule, must be dependable and punctualWill acquire and retain multiple product range knowledgeResponsible for answering incoming emails and offering troubleshooting links/guides/directions on all productsHigh level aptitude in written communication, written conversational and English comprehension skills Qualifications
High School Diploma/ GEDPreference will be given to individuals with retail or contact centerAssociates degree in a related field preferred, or equivalent work experienceMinimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferredExceptional communication skills (verbal and written)Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one timeAbility to work a flexible schedule, including weekends and holidays
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.