About this role
PT Floater needed / 20 hours/week standard with up to 40 hours/week during times of vacation coverage.
Work with Regional director and other managers to provide coverage at all Boston and surrounding area locations during times of vacations or absences, which will include some of the following tasks:
On Site MPS first responder copy/print services
Supplies Management
Produce and Provide Monthly & ad hoc Reporting
Log meter counts for networked and non-networked devices
Print and provide device specific configuration pages upon request
Supplies Management
Load paper in designated devices on a daily basis
Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines
Manage/install hot swap devices while original unit is being serviced
Dispatch to contracted service provider for break fix service as necessary
Provide coverage during absences.
Ability to travel to multiple sites
Mail Services duties including but not limited to sorting and delivering mail, processing outgoing mail and packages
Copy Services including but not limited to completion and delivery of hard copy and electronic copy job submissions.
Receptionist duties
Required Candidate Skills:
Strong background in customer service
Ability to lift 50 pounds
Strong communication skills: written, verbal
Proficient in MS Office: especially Word, Excel and Outlook
Desirable Candidate Skills:
Experience supporting MFDs and MFPs
Mail / Shipping experience
Copy experience
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility: At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results: With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity: Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.