About this role
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.
Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reportsVerify and reconcile guest accounts, ensuring accuracy and resolving any discrepanciesProvide exceptional customer service during check-ins, check-outs, and throughout the night shiftAssist guests with inquiries, requests, and problem-solving to ensure a positive experienceMaintain a safe and secure environment for both guests and employeesGenerate and distribute various financial and operational reportsCollaborate with other departments to address any guest-related issues or concernsMonitor and update room inventory and availabilityHandle credit card transactions, and other forms of payment accuratelyPerform additional front desk duties as needed during the night shiftOpen Breakfast buffet for next morning Proven experience as a Night Auditor or in a similar role within the hospitality industryStrong analytical and problem-solving skills with attention to detailExcellent customer service orientation with a guest-focused approachProficiency in hotel management software (e.g., OPERA Cloud) and Microsoft ExcelClear and confident communication skills, both written and verbalBasic accounting knowledge and ability to handle financial transactions accuratelyFlexibility to work overnight shifts and adapt to a fast-paced environmentAbility to work independently and make decisions in the absence of daytime managementStrong time management and organizational skillsHigh school diploma or equivalent; associate's degree in hospitality or related field preferredKnowledge of hotel operations and front desk procedures Free meals on duty
Paid holidays
Free stays in Accor Hotels within UK
Cycle to work scheme
Pension scheme
And much more...