About this role
Core Responsibilities
Intuitive Guest Care: Orchestrate seamless "resident" journeys from pre-arrival to a "fond farewell". This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.Bespoke Experience Curation: Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.Dining & Social Facilitation: Manage in-suite dining experiences, including the service of afternoon tea, evening canapés, and private meals with meticulous attention to table presentation.Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the "Raffles Brand Personality"—charming, graceful, thoughtful, and welcoming.Guest Intelligence: Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts. Required Skills & Qualifications
Experience: Typically a minimum of 2–5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations.Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.The "Raffles Standard" Personality
A successful Senior Butler must embody these specific brand values:
Emotional Luxury: The ability to build genuine, warm, and professional connections that transcend basic service.The "Butler Did It" Spirit: A witty, stylish, and resourceful approach to problem-solving and service.Discretion & Privacy: Respecting guest space and maintaining absolute confidentiality at all times. Understanding of Ultra-Luxury guest expectations and brand alignment.experience in project coordination, scheduling, and document control during pre-Opening stages.Experience in Pre-Opening is a must.A proactive, anticipatory approach with a strong sense of ownership and accountability.Impeccable grooming and personal presentation aligned with Luxury standards.