Front Office Executive @ AccorHotel

We're looking for a professional and organized Front Office Executive to join our team in Mumbai, India. In this role, you will be the first point of contact for our organization, responsible for managing front office operations and ensuring a welcoming experience for all visitors and clients. The ideal candidate will demonstrate exceptional customer service skills, strong organizational abilities, and the capacity to multitask in a fast-paced environment while maintaining professionalism and efficiency.

Greet and welcome visitors, clients, and employees with a professional and courteous demeanorManage reception desk operations, including answering phones, directing calls, and taking messagesSchedule and coordinate meetings, appointments, and conference room bookingsMaintain accurate records, files, and documentation using office management systemsProvide administrative support to various departments and senior managementHandle incoming and outgoing correspondence, including emails and postal mailPerform data entry tasks and maintain office databases with attention to detailCoordinate with different departments to ensure smooth office operationsManage office supplies inventory and place orders as neededAssist with special events, meetings, and presentations as requiredEnsure the front office area remains clean, organized, and professional at all timesSupport onboarding processes for new employees and visitors Proven experience of 1-3 years in a front office, reception, or customer-facing roleExcellent verbal and written communication skills in EnglishStrong organizational and time management abilitiesProficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Professional phone etiquette and interpersonal skillsAbility to multitask and prioritize responsibilities effectivelyAttention to detail and accuracy in documentation and data entryCustomer-focused mindset with a commitment to providing exceptional serviceAbility to remain calm and professional in high-pressure situationsPreferred: Experience with office management software or CRM systemsPreferred: Multilingual capabilitiesPreferred: Experience with scheduling and calendar management tools