About this role
We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.
Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotelEfficiently manage the check-in and check-out processes, ensuring accuracy and attention to detailHandle guest inquiries, requests, and complaints promptly and professionallyMaintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectivelyCollaborate with other departments to ensure seamless guest experiencesProcess room reservations, modifications, and cancellations using the hotel management systemManage cash transactions and maintain accurate financial recordsEnsure the front desk area is organized, clean, and presentable at all timesAdapt to changing priorities and handle multiple tasks simultaneously in a fast-paced settingCoordinate with housekeeping to ensure room readiness and handle special requestsAssist with luggage handling and arrange transportation services for guests as neededManage and resolve overbooking situations and room type changes efficientlyConduct daily audits of guest folios and resolve any discrepanciesParticipate in upselling initiatives to enhance guest experiences and increase revenueStay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests
Bachelor's degree in Hospitality Management, Business Administration, or related fieldExcellent verbal and written communication skills in EnglishStrong customer service orientation with a friendly and professional demeanorProficiency in hotel management software and computer systemsAbility to work flexible hours, including nights, weekends, and holidays Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.