About this role
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Employee Dining Supervisor.
As the Employee Dining Supervisor, you will oversee the daily operations of the Employee Dining Room/Restaurant, ensuring a welcoming, efficient, and hygienic dining experience for all colleagues. You will lead and motivate the team, maintain exceptional food safety and service standards, and work closely with the culinary team to deliver a diverse, nutritious, and high-quality dining program. This role plays an important part in fostering colleague satisfaction by creating a positive and engaging dining environment that reflects the service excellence and luxury standards of Raffles & Fairmont Doha.
Key Responsibilities:
Supervise the day-to-day operations of the Employee Dining Restaurant, ensuring smooth, efficient, and professional serviceLead, coach, and motivate the Employee Dining team to deliver a positive and welcoming dining experience for all HeartistsMonitor food presentation, quality, freshness, and portion control to ensure consistency and adherence to brand standardsCoordinate closely with the Culinary team to ensure timely replenishment of food items and effective menu executionEnsure the dining area, buffet stations, service areas, and equipment are maintained in a clean, organized, and hygienic condition at all timesEnforce compliance with HACCP, food safety, sanitation, and health and safety regulationsConduct regular inspections to ensure operational standards and cleanliness are consistently maintainedPrepare duty rosters, manage daily staffing requirements, and monitor attendance to ensure adequate coverageTrain, mentor, and evaluate team members, supporting their development through ongoing coaching and performance feedbackMonitor inventory of operating supplies, equipment, and disposables, and coordinate replenishment as requiredAssist in controlling departmental costs by minimizing waste and promoting efficient use of resourcesAddress Heartist feedback, requests, and concerns promptly and professionally to enhance colleague satisfactionMaintain accurate operational records, including temperature logs, cleaning schedules, and other compliance documentationSupport the planning and execution of themed dining events, seasonal promotions, and colleague engagement activitiesCollaborate with the People & Culture, Culinary, and Engineering teams to ensure the Heartist Dining Restaurant operates efficiently and provides an exceptional colleague experiencePerform any other duties assigned by management in support of departmental and hotel operations What will you bring to this role?
Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field preferredMinimum of 2–3 years of supervisory experience in Food & Beverage operations, preferably in employee dining, staff cafeteria, or restaurant operations within a luxury hotelStrong leadership and team management skills with the ability to motivate and develop colleaguesSound knowledge of food safety, HACCP, hygiene, and sanitation standardsExcellent organizational and time management skills with the ability to manage multiple prioritiesStrong communication and interpersonal skills with a guest- and colleague-focused approachProficient in Microsoft Office applications and familiar with point-of-sale (POS) systemsAbility to work flexible shifts, including weekends and public holidays, as requiredStrong problem-solving skills with the ability to make sound operational decisionsFluency in English is required; additional languages are an assetEmbrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized