About this role
Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metReview, analyze and suggest improvement of work flow and standards at the Front DeskAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebatesEnsures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotel.Provide department orientation and training of the hotel service standards, procedures and programsMaintain complete knowledge of all food & beverage services, outlets and hotel services/features
Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration4–5 years of experience in hotel operations, preferably in Front Office.Excellent communication and guest relations skills.