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Lead Server @ AccorHotel

Baku, Baki, AZOnsiteFull-timeJob reference REF111095L
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About this role

Provide outstanding customer service to guests.Lead and support servers during assigned shifts.Train and mentor new servers on service standards and procedures.Ensure accurate order taking, food delivery, and payment processing.Handle guest complaints professionally and resolve issues promptly.Coordinate table assignments and maintain smooth dining room operations.Communicate effectively with kitchen and bar staff.Monitor cleanliness and organization of the dining area.Assist with opening and closing duties.Ensure compliance with food safety, sanitation, and company policies.Support managers with daily operational tasks as needed.To be aware of and comply with LGA, HACCP (Hazard Analysis and Critical Control Points) standardsTo know the guests by name, to treat each guest in a special way and to make him feel that he is an individual person Secondary or Higher educationMinimum experience in relevant position is desirableFrequent walking, standing and sitting during the shiftFluent Azerbaijani languageRussian and English are desirableBeing extremely responsible.To have the ability to perform multiple tasks within a changing environment, while remaining calm and restrained in collective internal relationsMaintaining patience and restraint during work hours

Skills

Customer ServiceAssociateHospitality

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