About this role
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceDealing with payments (credit cards and cashCommunicate with guests by emails and on the phoneWilling to work morning or afternoon shifts according to the needs of the businessEnrol our guests to Accor Loyalty MembershipProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingService focused personality is essential; experience is an assetDealing with guest complaints following Accor standardsGreat Communications with all departmentsMaking sure all important information is passed to next shift and your colleaguesAssure task list has been doneBeing proactive in sorting-out problemsWorking with Opera or a related system are a plusFluency in English Your experience and skills include:
Previous experience ideal but not essential.
Service focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Ability to cover day shifts where needed is essential.