About this role
Laundry Attendant - Mӧvenpick Resort & Residences Aqaba
The Laundry Attendant all relevant activities in the field of Laundry and to maintain all guest and employees’ linens clean tidy, cleanliness of the Machines as well as other areas assigned to him/her, to provide efficient, personalized, courteous and punctual service and to work with a team spirit to ensure that each guest leaves the Resort fully satisfied. This should be proceeded always with due regard to execution and maintenance of our operational policies and standards international and domestic.
In performing these duties, he/she shall always maintain good relations with his/her supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.
SCOPE
To follow all the instructions of the supervisor and make sure that every effort is made to ensure guest satisfaction and maintain a high standard of service
General
Each associate is expected to carry out all reasonable requests by management which the associate can performKeep the laundry clean and dust equipment at the end of every shiftStacks clean the flat ironKeep linen room clean & organized.Must attend all scheduled training and on the job training sessions.Ensure the highest level of personal hygiene; uniform is worn in the correct and cleanliness manner.Always conduct himself in a professional and forthright mannerPerforms duties common to all no-supervisory personnel and other duties as may be assignedPromotes good employee relationsPeople Management
Maintain a climate of trust and team spirit though out the operationLeadership
Providing excellent self-discipline, gains respect from all and inspires good teamworkLeading by exampleGuest Satisfaction
To attain and follow up on any guest complaintsGuest suggestions must be listened to and brought to the laundry manager’s attentionFire, Life, Health and Security
Familiarize yourself with emergency and evacuation procedures
Ability to work efficiently in a fast-paced environmentStrong organizational and time management skillsExcellent communication skills, both verbal and writtenAbility to maintain confidentiality Willingness to work flexible hours, including weekends and holidays, as needed Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specificationExternal: All guests, suppliers/partners.Materials: All machinery and equipment at Front OfficeMore detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.