About this role
Join our team as a Front Office Agent on a full-time basis at our prestigious hotel in the heart of Amsterdam. You will be delivering warm, authentic, unforgettable service that makes every guest feel valued and at ease.
We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:
Welcome and greet guests upon arrival, providing a warm and inviting atmosphereProcess check-ins and check-outs efficiently, handling all related paperwork and paymentsRespond to guest inquiries and requests promptly and courteouslyCoordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless serviceHandle guest complaints and resolve issues in a professional and timely mannerProvide information about hotel amenities, local attractions, and transportation optionsMaintain accurate guest records and hotel information using property management softwareEnsure compliance with hotel standards and safety procedures Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essentialExcellent verbal and written communication skills in English; proficiency in additional languages is a plusStrong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus Ability to multi-task and work efficiently in a fast-paced environmentExcellent problem-solving skills and attention to detailBasic accounting and cash handling skillsMBO/HBO level of education preferably hotel management or related fieldFlexibility to work various shifts, including evenings, weekends, and holidays Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
Receive a competitive salary in line with the CAO (varying based on experience
Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
8% gross holiday allowance (accrued monthly), paid out in May every year
25 vacation days per calendar year on a full-time basis
Travel allowance of maximum €150,- per month
Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
Enjoy yearly staff parties and team-building activities to support team cohesion
Access to a great Learning & Development e-learning platform offered by Accor "Learn your Way" and other courses to boost your career/education offered through Accor Academy
For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development