About this role
Sales Administration Responsibilities
Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clientsMonitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goalsDevelop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major markets and segmentsMonitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accountsDevelop annual sales department budget and execute sales programs and activitiesOwn and report on room revenue, RevPAR/market share (STR) index and sales KPIs by segment against budget and forecast, taking corrective action as requiredEnsure accurate and consistent updating of ANAIS/Delphi/Salesforce with account management & sales activity detail.
Sales Personnel Development Responsibilities
Recruit, select train and motivate Sales department personnel to achieve sales goalsAssure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counselingManage Sales Incentive Plan and monitor to ensure maximum achievementMaintain established personnel policies and procedures of the hotelsBuild bench strength and succession plans for Sales Directors/Managers, identifying and developing high-potential talent within the team
Sales Planning Responsibilities
Participate in development and execution of Rolling Commercial Action plan to identify sources, segments and channels of business to the hotel and establish solicitation programs to maximize sales. This includes, managing the RFP season, establishing the annual roadshow and tradefair schedule, as well customer engagement events.Oversee the timely submission of regularly commercial audits for both brands.Monitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecastManage all Accor systems and preferred partnerships across all segments
Communications Responsibilities
Maintain close and open communication with other department headsMaintain timely communication with Corporate Global Sales Offices, STB, SACEOS, PCMA that can generate leads and provide informationCoordinate communication between Sales and Other Departments to assure awareness of bookings and sales programsPartner closely with Revenue Management, Marketing and Banquet/F&B teams to align pricing, promotional and event strategies with sales prioritiesMaintain timely and responsive communication with accounts and prospects
Personal Account Servicing Responsibilities
Joint service key accounts with Senior / Sales Managers and ensure continuity in our communications with accounts, particularly the Luxury segment.
Inventory Management Responsibilities
Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenueEnsure all corporate transient contracts are loaded and kept within a central file
Other Responsibilities
Ensure that all safety, health, security and loss control policies and procedures, government legislation, and hotel/department policies and procedures are adhered to at all timesTo carry out other duties as and when assigned by the Management of the Hotel Education
Bachelor's Degree or Diploma in Hospitality Management, Business Administration, Marketing, or a related discipline.Experience
Minimum 8 years of progressive experience in hotel sales, with at least 3–4 years in a department head or senior sales leadership role managing a team of Sales Managers and/or Directors.Proven track record in driving revenue growth, achieving sales targets, and developing strategic business plans within the luxury or upscale hospitality sector.Experience managing multiple market segments, including Corporate, MICE, Leisure, Wholesale, and Luxury Consortia accounts. Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/