About this role
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metCommunicate with Front Office Manager on all matters regarding guest services & hotel operations.Ensure documentation of all guest related issues using the logbookProvide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficientlyCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesRequire to make objective decisions and handle any complaints and emergencies in a level-headed manner
At least two (2) years of experience in a similiar capacitySound knowledge in Hotel PMSExcellent customer service skills and enjoy creating delightful moments for guestsAble to thrive in a dynamic and fast paced environmentStrong analytical and problem-solving skills What's in it for you?
Centralised location, walking distance from City Hall MRT5 days work weekDuty meals and uniform providedComprehensive medical benefitsBirthday LeaveFamily Care LeaveAWSF&B and worldwide hotel discounts