About this role
Main purpose:
You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).Take ownership for the security and safety of the guestsTo have a good knowledge of the Hotel’s facilitiesEnsure that you have full understanding and tractability of all correspondence relating to bookingsOverview of duties
Ensures guests have a smooth running stay at the hotel.Organises the customer welcome and care provided by your teamFollows the night audit procedure comprehensivelyWorks through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.Helps meet the department's quantitative and qualitative targetsImplements brand and Group projectsCustomer relations
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.Takes into account and anticipates guests' needsHandles any guest complaints that cannot be settled directly by team members and provides a rapid solution Essential
To be flexible. Have a “can do” attitude. Able to work shifts. Skills and Abilities
Professional communication skills. Able to communicate with business and colleagues in person by telephone and in writing. Awareness of diversity issues and works in a positive non-discriminatory way. Ability to work independently. To have a thorough understanding of H&S regulations. Ability to build rapport quickly with Senior Management. Ability to solve problems within area of work knowledge. Able to work with a variety of tasks. Accurate and thorough approach.Worked in a similar environment. Personal Qualities
Must be punctual and reliable. Must be adaptable. Be self-motivated. Experience/Qualifications
First aid training.Intermediate food hygiene certificate.Desirable
NVQ in hospitality.O’Level/GCSE.Live within a commutable distance to the hotel
Due to the nature of the industry, flexibility in working hours is essential.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.