About this role
Plan & prepare forecasts on a timely basis for review.Plan & prepare monthly reports, forecasts and other relevant reports.Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure that the team has been trained for all safety provisions.Identify optimal, cost-effective use of the resources and educate the team on the same.Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.Assist in the development of occupancy forecasts for the annual budget.Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.Ensure the accurate positioning of the hotel in terms of occupancy and rooms availabilityEnsure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.Ensure calculative overbooking.Give discounts and corporate rates, as per the company’s policy.Supervise and delegate work to reservation associateEnsure that all reservations are recorded as per standard procedures.Handle additional responsibilities as and when delegated by the Management. Diploma in Tourism / Hospitality ManagementMinimum 3 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPoint You will be joining a collaborative and dynamic team that thrives in a supportive and professional environment—whether at one of our vibrant properties or within our innovative corporate offices.Our Purpose: Pioneering The Art of Responsible Hospitality, Connecting Culture with Heartfelt Care.