About this role
Plan, coordinate, and execute banquet events and functions in accordance with client requirements and organisational standardsManage all aspects of event logistics, including venue setup, equipment allocation, and technical arrangementsSupervise and direct banquet staff to ensure seamless service delivery and adherence to quality standardsLiaise with clients to understand event objectives, preferences, and special requirements, ensuring exceptional customer satisfactionCollaborate with culinary and kitchen teams to coordinate menu planning, food preparation, and presentationMonitor and manage banquet budgets, ensuring cost-effectiveness whilst maintaining service excellenceOversee vendor relationships and coordinate with external suppliers for catering, décor, and entertainment servicesConduct pre-event briefings and post-event debriefs with team members to optimise performance and identify improvement opportunitiesEnsure compliance with health, safety, and hygiene regulations throughout all banquet operationsHandle guest concerns and resolve issues promptly and professionally to maintain the hotel's reputationMaintain detailed records of events, including contracts, timelines, and client feedback for future referenceDevelop and implement strategies to maximise revenue and occupancy for banquet facilitiesTrain and mentor banquet staff on service protocols, product knowledge, and customer engagement techniquesConduct regular inspections of banquet areas, equipment, and facilities to maintain high standards of cleanliness and functionality
Minimum 6-8 years of experience in banquet management, event coordination, or hospitality operationsProven track record of successfully planning and executing large-scale events and functionsStrong knowledge of food and beverage operations, catering standards, and service protocolsExcellent organisational and project management skills with the ability to manage multiple events simultaneouslyProficiency in event management software and Microsoft Office applicationsDemonstrated ability to manage budgets and control costs effectivelyStrong leadership and team management capabilities with experience supervising diverse staffExceptional communication and interpersonal skills with a customer-centric approachKnowledge of health, safety, and hygiene regulations relevant to food service and hospitalityFlexibility to work evenings, weekends, and public holidays as required
Preferred Qualifications:
Diploma or degree in Hospitality Management, Hotel Management, or Events ManagementCertification in Food Safety and Hygiene or equivalent qualificationExperience working in a luxury hotel environment or five-star establishmentProficiency in multiple languages, particularly Hindi or other regional languagesExperience with revenue management and yield optimisation strategies
WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities