About this role
Oversee the daily operations of the All Day Dining outlet, ensuring seamless service delivery and adherence to Fairmont's luxury hospitality standardsManage and supervise the dining team, including servers, kitchen staff, and support personnel, whilst fostering a positive and professional work environmentDevelop and implement operational strategies to maximise revenue, optimise costs, and enhance profitability of the outletEnsure consistent delivery of exceptional culinary experiences and service quality in accordance with established standard operating proceduresMonitor food and beverage inventory, manage stock levels, and coordinate with procurement to maintain optimal suppliesMaintain rigorous health, safety, and hygiene standards, ensuring full compliance with local regulations and Fairmont policiesConduct regular staff training and development programmes to enhance service excellence, product knowledge, and customer engagement skillsAnalyse guest feedback and implement corrective measures to continuously improve service quality and guest satisfactionManage guest relations and handle complaints professionally, ensuring swift resolution and guest retentionPrepare and present regular performance reports, including financial analysis, occupancy rates, and operational metrics to senior managementCollaborate with the culinary team to develop innovative menus, seasonal offerings, and special dining experiencesCoordinate with other departments (housekeeping, front office, marketing) to ensure integrated guest experiences and cross-departmental supportImplement cost control measures, manage budgets effectively, and identify opportunities for operational efficiency improvementsEnsure the outlet maintains an inviting ambiance through proper maintenance of facilities, décor, and dining equipment Minimum 7-8 years of experience in food and beverage management, with at least 3 years in a supervisory or management role within a luxury hospitality environmentProven track record of successfully managing full-service dining outlets with revenue responsibilityStrong knowledge of food safety, hygiene standards, and compliance with local health and safety regulationsExcellent leadership and people management skills with the ability to motivate and develop diverse teamsProficiency in financial management, budgeting, and P&L analysisDemonstrated expertise in guest relations and complaint resolutionFluency in English; additional language proficiency is advantageousProficiency in hospitality management systems and point-of-sale (POS) softwareDiploma or degree in Hotel Management, Hospitality Management, or Food and Beverage ManagementExperience working with luxury hotel brands or Michelin-starred establishmentsExperience in revenue management and yield optimisation strategiesDemonstrated success in implementing operational efficiency improvements and cost control measuresStrong organisational and time management skills with the ability to multitask in a fast-paced environmentExcellent communication and interpersonal skills with a customer-centric approach WHAT IS IN IT FOR YOU:
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