About this role
Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standardsManage and supervise outlet staff, including scheduling, training, performance evaluation, and professional developmentEnsure strict compliance with health, safety, hygiene, and food safety regulations and company policiesMonitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standardsMaintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and proceduresAddress and resolve guest complaints and concerns promptly and professionally to ensure positive experiencesPrepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior managementCoordinate effectively with other hotel departments including housekeeping, front office, and culinary teamsDevelop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibilityConduct regular staff meetings, training sessions, and performance reviews to maintain high service standardsEnsure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standardsManage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and productsAnalyze sales performance metrics and identify opportunities for improvement and revenue growthMaintain detailed records and documentation related to operations, staffing, and financial transactionsRepresent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence
Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related fieldMinimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality managementProven track record of successfully managing P&L statements and achieving financial targetsStrong knowledge of health, safety, hygiene, and food safety regulations and best practicesExcellent leadership and team management skills with the ability to motivate and develop staffExceptional customer service orientation with demonstrated ability to resolve guest concerns professionallyProficiency in hospitality management software and point-of-sale (POS) systemsStrong communication and interpersonal skills in English; additional languages preferredAbility to work flexible hours, including evenings, weekends, and holidays as requiredExperience in Indian hospitality market or managing culturally diverse teamsDemonstrated success in revenue management and cost optimization initiativesKnowledge of inventory management systems and vendor relationship managementExperience developing and implementing marketing and promotional campaigns WHAT IS IN IT FOR YOU:
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